Terms and Conditions

Product Guarantee

*Please note we are the manufacture only and do not offer an installation service. This could be assisted with but must be discussed and agreed with the director at an extra cost.

Warranty offered on built-in LED fittings 2 Year period. FOC drivers issued if failure happens, if not resolved said issue new product replacement.

Out of warranty service offered is supply replacement parts, possibly at cost situation surrounding problem dependant.

Life span is approx. 15,000 hours.


Bespoke Work

“Made to order items” are defined as items that are ordered to customer’s specifications and put into production as per these specifications.

All "Made to order items" are clearly labelled as such on the corresponding product page in the delivery section.

Once production has begun, “Made to order items” cannot be refunded, modified or exchanged. If you want to make any changes to your “Made to order item” at any point you MUST contact us as soon as possible and given the stage of the production we will do our best to proceed with your request. Given the nature of the request, if an additional charge is required, it is required of the customer to pay this charge immediately.

It is the customer’s responsibility to be fully aware of the finishes, colours and sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note you must read the information of the order in words, as any images shown online or in an email are never a confirmation of the correct items ordered. If you are not sure please always contact us or visit our showroom to see samples.


Returns

Goods which are not faulty or defective can only be returned with the prior agreement of the Supplier (at the Supplier's complete discretion). Non-faulty or defective goods and their packaging must be returned in re-saleable condition, and at the Customer's own cost, and could be subject to a re-stocking charge of an amount equal to 20% the price paid in respect of the Goods that are returned.

Faults

Goods which are received and deemed as faulty or damaged will be exchanged or repaired.